Cust Service Rep - Temporary

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Location: OAKBROOK TERRACE, IL, United States
Organization: ComEd
Job ID: 229246
Date Posted: Jan 21, 2021

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Job Description

Description

As a Temporary Customer Service Representative you are a main point of contact for our customers. 

 

In this role, you will be receiving and answering customer telephone inquiries, processing computer orders regarding customer service requests, credit and collection activities, deferred payment arrangements, and new business service inquiries.

The position requires strong computer skills and communication skills.  Previous customer service in a high volume customer-oriented industry strongly preferred.  Ability to work rotating shifts (including third shift) required.

 

To qualify for this position candidates must pass the Customer Service Pre-Employment Exam, which includes Call Center Scenarios, Call Center Simulation, Behaviors Associated with a Call Center Environment, and a typing proficiency test at 35WPM, in addition to interviewing for the position. 

 

The work location may be in Oakbrook Terrace, Maywood or any other suitable location as determined by the Company and is based on a 24/7 operation.  This position will require rotating shifts (including third shift) and rotating days off, with schedules changing based on business need. There is a probationary period which includes a strict attendance and tardiness policy.  This position also requires participation in the local union and payment of union dues.  Candidates only apply that can adhere to working the required schedule as described above. 

 

This is a temporary position beginning in April and anticipated to last through the fall, however, please understand that this position is for a limited period of time. This position does not guarantee employment for any particular period, and the Company may change the terms and conditions of your employment from time to time subject to the terms and conditions of any applicable collective bargaining agreement.

 

 

Qualifications

MINIMUM QUALIFICATIONS

  • Two years of customer service experience (preferably in a call center environment)
  • High School Diploma or GED Equivalent
  • Bachelors Degree Preferred
  • Successful completion of our customer service pre-employment exam, which includes several call center scenarios, call center expanded simulation, behaviors associated within a call center environment.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster

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