Supervisor New Business

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Location: ELGIN, IL, United States
Organization: ComEd
Job ID: 220949
Date Posted: Aug 24, 2019

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Job Description

Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

PRIMARY PURPOSE OF POSITION
- Responsible for providing safe and reliable designs for overhead and underground service for three phase commercial, industrial and residential customers.  These responsibilities include managing the design processes required to provide service per customer service application requirements.  The supervisor must work closely with other internal work groups (Work Management, ESO, Construction and Maintenance, Field & Meter Services, Standards, Distribution Pricing, and Real Estate) to assure that customer requested need dates are tracked, scheduled and completed with appropriate priority.  This position is also responsible for customer satisfaction related to design scope, schedule, responsiveness, accurate project cost, and CIAC collection.  New Business Supervisors also provide financial oversight and assist Manager in developing budgeting forecasts.

 

CUSTOMER SATISFACTION
- Directly responsible for customer satisfaction for services provided. Customer Satisfaction attributes includes customer need date, customer readiness, design scope, schedule, responsiveness, associated project cost, and CIAC collection. This includes routine direct contact with Builders, Developers, and Governmental Officials.
- Minimize customer complaints to Company Executives, Municipal Officials, and the ICC.
- Resolve any complaints that are lodged. Operates with a wide range of discretion involving seasoned judgment in dealing with a broad customer base and negotiating contracts and service levels.

 
FINANCIAL RESPONSIBILITIES
- Responsible to identify additional services above standard tariff, write, issue, receive, and execute customer contracts, and collect $5M in revenue (Contribution in Aid of Construction).
- Provide input for annual updates to the ICC for GO25. Directly responsible to track project estimate vs. actuals and maintain a high degree of accuracy.
- Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

Qualifications

PRIMARY DUTIES AND ACCOUNTABILITIES
Accountability
- Provide leadership and direction for the New Business management employees.
- Supervise technical within the Regions to ensure adherence to company standards, policies and procedures by members of the work group. Enforce all applicable company, city, state and federal safety rules and regulations.
- Establish and manage the customer interaction to ensure that the New Business employees are focused on the customers' needs and are delivering customer focused service.
- Provide input for the preparation of budgets and implement corrective measures as required.  Participate in related New Business meetings and conference calls.  Monitor performance of all key indicators.
- Supervise employee performance by setting standards, monitoring work load, and auditing job quality to ensure the organizational goals are met.  Coach individuals for continued quality and improved performance.
- Identify training needs within the work group, job specific and cyclic, and schedule appropriate instruction.
- Serve as a lead role in promoting safety by conducting office and field safety audits and participate in a SRP role.

-Demonstrate leadership in developing the New Business Regional team by providing timely and accurate feedback regarding individual and operational performance.

-Interface with governmental authorities, large project representatives, builders, developers and customers to create and implement the design necessary to provide service by the customer's requested need date.

POSITION SPECIFICATIONS
Minimum:
-8 years internal utility company experience (e.g., ComEd, PECO), or equivalent external experience
-4 or more years internal supervisory experience (e. g., ComEd, PECO, BSC, ExGen), or receive acceptable rating on Supervisory Assessment
- Ability to work independently and as a team member, including the ability to handle conflicting priorities in a multi-tasking environment.

- Strong interpersonal, problem solving, motivational, negotiation, time management, and oral/written communication skills are required.
- Ability to create effective working relationships with employees, customers, other departments, and outside agencies.
- Knowledge of company safety, rate and various operating policies and procedures.
- Ability to solve technical problems and to have a working knowledge of computers and desktop applications, with emphasis on a working knowledge of CIMS, Passport and TED.

- Knowledge of the Work Management process.
- Demonstrated ability to build consensus, establish trust, communicate effectively and foster culture change.
- Working Knowledge of the design, construction and operation of the distribution system.

Preferred:
- Bachelors degree or graduate level work in Engineering, Business Administration or related field.
 

Qualifications

 - Major responsibilities include supervising the administration of engineering and design of 3 phase commercial, industrial and residential service requests. ; These activities include line extensions, service connections, relocations, temporary services, make ready, demolitions, and customer inquiries.
- Supervise management employees.
- Interface with manger to determine Work Plan and discuss resource and work load issues. Provide performance updates and process improvements.
- Responsible for the New Business Regional expenditures in CIAC collection.
- Responsible for proper application of rate policies and company standards by supervised personnel and adopt best practices for the supervision of customer requests.
- Interface with Work Management, Construction and Maintenance, Standards, Distribution Pricing, and Real Estate to build consensus in work practices and achieve improved customer satisfaction.
- Interface with Field & Meter Services to ensure timely meter installation in support customer satisfaction and Revenue Management.

Exelon is proud to be an equal opportunity employer and employees, or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.


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